Simple NPS Surveyfor Shopify
Your customers are talking. Start listening.
Add a beautiful Net Promoter Score survey to your order confirmation page and see how customers really feel — tracked in a real-time dashboard inside Shopify.
Free plan includes 120 ratings a month. No coding required.
How likely are you to recommend us?
Tap a number from 0 to 10
The simplest way to measure customer loyalty
Ask the one question that matters at the moment customers are most engaged — right after they buy.
Standard 0–10 NPS
The proven Net Promoter Score methodology, with an optional comment so customers can tell you why.
Real-time dashboard
See your NPS, promoters, passives and detractors, plus a 30-day trend — all inside Shopify admin.
Fully customisable
Change the title, subtitle, comment field, button text and thank-you message right in the checkout editor.
Target the right customers
Show the survey to everyone, new customers only, or returning customers only.
Auto-tag orders Premium
Every rated order gets tagged with its score, ready for Shopify Flow, segments and follow-ups.
CSV export Premium
Download every rating and comment to share with your team or analyse further.
Live on your store in three steps
Install and add the block
Install Simple NPS Survey, open the Thank you page editor from the app, click Add block, choose Simple NPS Survey and save. That's it — no code.
Customers rate their experience
After checkout, customers pick a score from 0 to 10 and can leave a comment. It only takes a few seconds.
- Promoters score 9–10
- Passives score 7–8
- Detractors score 0–6
Track your score and act on it
Your dashboard updates in real time with your NPS, the promoter/passive/detractor breakdown, a 30-day trend and every comment — filterable by category.
Start free, upgrade when you need to
Billed through Shopify. Cancel anytime.
Free
Everything you need to get started
- 120 ratings per month
- Customisable survey widget
- Real-time NPS dashboard
Premium
or $85.99/year (save 10%)
- Unlimited ratings
- Auto-tag orders with scores
- CSV export
- Priority support
Common questions
What is Net Promoter Score (NPS)?
NPS measures how likely customers are to recommend you, on a scale of 0–10. Your score is the percentage of promoters (9–10) minus the percentage of detractors (0–6), giving a number between -100 and +100.
Where does the survey appear?
On your order confirmation (thank-you) page, straight after checkout — when customers are most engaged.
Do I need to edit my theme or write code?
No. The survey is a checkout extension block you add in Shopify's editor, and all settings are point-and-click.
What happens if I reach the free plan limit?
New ratings pause until the next month starts. Upgrade to Premium anytime for unlimited ratings.
Is the survey available in other languages?
Yes — the survey and app are available in English, German and French, and you can customise all of the survey text yourself.
Where can I get help?
Check out the Simple NPS Survey docs, use live chat inside the app, or send us a message.
Find out what your customers really think
Add Simple NPS Survey to your thank-you page in minutes. Free to get started.